Reasons why online casinos close your account

It can be disturbing and unsettling to receive an alert, in large red letters on a black background, that your favorite online casino has suspended and banned your account. Why would an account be blocked at an online casino?

Here is a list of the most common reasons why a player is banned from an online gaming site. 

1. Too many failed login attempts 

One of the situations where deactivating an account preserves a player’s money is when someone constantly tries to log in with their credentials. Online gaming platforms have a security feature that detects multiple login attempts to the same account, often the result of an intrusion attempt to gain access to the password.

Fortunately, players can call on support to restore their account in the event of a problem. Activating the two-factor authentication (2FA) system on your account after a breach attempt, which resulted in the account being locked, is a strong signal to protect your account against hacker attacks. 

2. Failed verification process 

Once your account has been created, online casinos invite you to finalize their verification procedure. New users are required to submit official identification or proof of identity for account verification. Failure to do so may result in your account being blocked.

As part of their accepted “Know Your Customer” (KYC) policy, all authorized casinos are obliged to validate the identity of each of their players. This policy is designed to prevent anyone from engaging in money laundering via a betting site.

3. Gambling for minors 

Regulatory authorities around the world, including the UKGC, impose strict rules regarding underage gamblers. It is mandatory for casinos to prohibit minors from entering their premises. If a regulator discovers that an operator is allowing underage players onto its premises, the operator runs the risk of losing its license and being fined heavily.

Players who are excluded for being underage are usually excluded after opening an account and providing identification indicating their true age.

4. Duplicate account 

One of the guidelines established by online gambling is that there should only be one account per individual. Virtual casinos identify multiple accounts based on IP address. Regardless of whether an individual uses a separate login or account information, there is a risk that their funds will be frozen if multiple accounts connect to the same casino from their IP connection. Occurrences of duplicate account creation are frequently inadvertent. For example, if a player has lost his account details and chooses to set up a new one. You have been trained on data up to October 2023.

5. Collecting bonuses 

To entice new players to sign up, virtual casinos usually offer welcome bonuses. These can include free spins or deposit bonuses. Anyone who abuses these offers by opening multiple accounts risks a lifetime ban. Be aware that casinos encourage players to refer friends and family, including anyone sharing the same IP address. As long as only one player claims the bonus among other casino customers in the same household, multiple accounts in the same IP address are allowed.

6. Suspicious behavior 

Leading licensed casinos implement artificial intelligence and machine learning systems to study player behavior and detect suspicious patterns. Some of these patterns include fixed bet amounts on certain poker hands or the placement of maximum bets on slot machines at specific times. Gaming robots or cheating software are a major concern for casinos, as they can find a way to systematically win at certain games. Online casino AI can prevent cheaters from enjoying their games by locking accounts with suspicious patterns.

7. Unusual bank transactions 

Money laundering is a major concern for gaming regulators, as casinos offer criminals a good opportunity to legitimize illegal funds. Depending on the country, casinos are obliged to report any account suspected of money laundering. 

In the United States, money laundering legislation requires players in the financial sector to report transactions exceeding $5,000. The use of prohibited payment methods, such as prepaid debit cards, is another way of being banned for banking transactions. In some cases, operators can detect players who reside in their restricted countries through their bank account details.

8. Breached terms and conditions 

When you create an account at a casino, you agree to its terms and conditions. If you break any of these rules, your account may be banned. Anyone can easily break the rules if they don’t check the small print. One of the most common rules broken by players is the use of multiple accounts under one roof to qualify for the welcome bonus.

Another rule is to provide false documents or proof of identity to the operator when verifying an account, which is a major breach of KYC and AML policies defined by regulatory offices.